Legal

Refund Policy

Effective date: July 24, 2026

This policy explains when you're eligible for a refund from Gaussian Blur (OPC) Private Limited, operating under the brand name "RP Sketches", for creative service projects and art print orders purchased through rpsketches.com.

1. Creative service projects

If we are unable to deliver the agreed scope of a project, we issue a full refund. Partial refunds for work already in progress are evaluated on a case-by-case basis, taking into account how much work has been completed and delivered at the time of cancellation.

Before work begins: full refund if you cancel before we start on your project.
Work in progress: partial refund reflecting completed work, minus any non-recoverable costs already incurred.
Work delivered: once final deliverables for the agreed scope have been handed over and accepted, the project is considered complete and is non-refundable.

2. Art print orders

Art prints are made to order, so we're unable to accept change-of-mind returns once printing has started. Our 100% quality guarantee covers the following:

Damaged in transit: a free replacement or full refund if your print arrives damaged.
Defective or incorrect item: a free replacement or full refund if we shipped the wrong artwork, size, or tier, or the print quality is defective.
Not delivered: a full refund if your order does not arrive within a reasonable time past the estimated 7–14 business day delivery window and we cannot locate it with the courier.
Cancellation before dispatch: full refund if you cancel before your order has entered production or been dispatched. Once printing has begun, the order cannot be cancelled.

3. How to request a refund

Email rp25@live.com within 7 days of delivery (or, for undelivered orders, within 7 days of the expected delivery window closing) with your order or payment ID and a description of the issue. For damaged or defective prints, please include a photo — this helps us resolve your request faster and improve our packaging and print quality.

4. Refund processing time

Approved refunds are issued to your original Razorpay payment method and typically reflect within 5–7 business days, depending on your bank or card issuer.

5. Non-refundable circumstances

Change of mind after a made-to-order print has entered production.
Creative service deliverables that have already been completed and handed over per the agreed scope.
Delivery delays caused by an incorrect or incomplete shipping address provided at checkout.

6. Contact us

Gaussian Blur (OPC) Private Limited (RP Sketches)
Email: rp25@live.com · Phone: +91 77389 67863